Tech support scams are one of the most common cybercrime types in the UK, targeting people of all ages but particularly those who are less familiar with technology. Darren regularly sees customers in Okehampton and across Devon who have been targeted. Here's everything you need to know.
How tech support scams work
The pop-up warning scam
A browser pop-up appears warning that your computer is infected with a virus, that your personal data has been stolen, or that your Windows licence has expired. It shows a phone number to call immediately. The pop-up may be designed to look like a genuine Microsoft or BT warning. It may make loud alarm sounds and be very difficult to close.
The cold call scam
Someone calls you claiming to be from Microsoft, BT, your internet provider, or HMRC, saying they've detected problems with your computer or account. They ask you to install remote access software so they can "fix" the problem — then use that access to steal data or install malware.
The search engine ad scam
Criminals pay for Google adverts that appear when you search for "Microsoft support" or "BT help". The ad leads to a fake support page with a fraudulent phone number.
Red flags to watch for
- Pop-ups with phone numbers asking you to call immediately
- Unsolicited calls about your computer or account
- Anyone asking you to install AnyDesk, TeamViewer, or similar remote access tools
- Requests for gift card payments or bank transfers
- Pressure to act immediately and not tell anyone
- Caller with a strong accent claiming to be from BT or Microsoft in the UK
What to do if you see a suspicious pop-up
Do not call the number. Press Alt+F4 to close the browser window. If that doesn't work, press Ctrl+Alt+Delete and use Task Manager to end the browser process. Then run a scan with Windows Defender. The pop-up itself cannot harm your computer — only calling the number and following instructions can.
What if you've already been scammed?
If you've given someone remote access to your computer, disconnected it from the internet immediately (unplug the ethernet cable or turn off WiFi). If you've given bank details or made a payment, call your bank straight away using the number on the back of your card. Report it to Action Fraud on 0300 123 2040.
Then bring your computer to a professional to check for any malware that may have been installed during the remote session.
Think you've been scammed?
Darren can check your computer for malware and remote access tools installed by scammers. He serves Okehampton, Tavistock, Crediton and all of Devon. Call today.
📞 Call 07564 432851