Summary: We only collect the information you give us directly (name, contact details, device details). We never sell your data. We never share it with third parties for marketing. You can ask us to delete it at any time.
👤 Who We Are
Laptop Repairs Okehampton is a sole trader computer and laptop repair service operated by Darren, based at 33 Wonnacotts Road, Okehampton, Devon, EX20 1LX.
For any privacy-related queries, contact us at: Help@LaptopRepairsOkehampton.co.uk or call 07564 432851.
📋 What Information We Collect
We collect personal information only when you contact us or submit a repair request. This may include:
- Contact details: Your name, phone number, and email address
- Device information: Make, model, and description of the fault with your computer or laptop
- Communication records: Notes from phone calls or emails, to ensure we understand and deliver the service requested
- Address: Only if you request a home callout service
We do not collect payment card details directly. Any payments are handled in person or via bank transfer.
🎯 Why We Collect Your Information
We use your personal information solely to:
- Respond to your repair enquiry or booking request
- Carry out the repair service you have requested
- Contact you with updates on your repair
- Arrange collection or delivery of your device
- Issue invoices and maintain basic business records (required by HMRC)
We do not use your information for marketing, profiling, or any purpose beyond delivering the repair service you have requested.
⚖️ Legal Basis for Processing
Under UK GDPR, we process your personal data on the following legal bases:
- Contract: Processing your information is necessary to fulfil a repair service you have requested
- Legitimate interests: Maintaining basic business records and responding to your enquiries
- Legal obligation: Retaining financial records for the period required by HMRC (currently 6 years)
🤝 Who We Share Your Data With
We do not sell, rent, or share your personal data with any third party for commercial purposes.
In limited circumstances, we may need to share limited information with:
- Parts suppliers: Your device model only (never your personal contact details) to source replacement components
- HMRC: Financial records as required by law
- Law enforcement: Only if required to do so by a court order or legal obligation
🕐 How Long We Keep Your Data
- Repair records and correspondence: Up to 2 years after the completion of your repair, in case of warranty queries or follow-up
- Financial records (invoices): 6 years, as required by HMRC
- Enquiries that did not result in a repair: Deleted within 6 months
You may request deletion of your data at any time by contacting us (subject to any legal retention requirements above).
🔐 How We Protect Your Data
Your personal data is stored securely. We take reasonable technical and organisational steps to protect it, including:
- Password-protected devices and accounts
- Encrypted email communications
- Physical security of paper records
- Regular review of data held and deletion of data no longer needed
✅ Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion of your data (subject to legal retention requirements)
- Right to restrict processing: Request that we limit how we use your data
- Right to object: Object to our processing of your data
- Right to data portability: Request your data in a portable format
To exercise any of these rights, contact us at Help@LaptopRepairsOkehampton.co.uk. We will respond within 30 days.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
🌐 This Website
Our website (laptoprepairsokehampton.co.uk) does not use tracking cookies, analytics platforms, or advertising networks. It does not collect any personal data through browsing alone.
The contact form on our website collects the information you voluntarily submit (name, email, phone, device details). This is processed as described above.
For information about cookies on this website, please see our Cookie Policy.
📝 Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our services after any changes constitutes acceptance of the updated policy.