Keys Not Working on Your Laptop? Here's What to Do

Keyboard problems are one of the more common repairs at Laptop Repairs Okehampton. The good news is that many issues are fixable, and a full keyboard replacement is often more affordable than people expect.

Common laptop keyboard problems

Some keys not responding

If individual keys stop working, the most common causes are: debris or liquid under the keys, a partially disconnected keyboard ribbon cable, or a driver issue. Try pressing each affected key firmly several times. If liquid has been spilled, do not use the laptop and seek professional help immediately.

Keys typing the wrong characters

If pressing a key produces the wrong character, this is almost certainly a software issue. Check that Num Lock is off. Check your keyboard language settings in Windows (Settings → Time & Language → Language). Changing these often resolves the problem instantly.

Sticky or physically damaged keys

Keys that stick down, feel crunchy, or have physically broken off their mounts need physical repair. Individual keys and their mounting clips can sometimes be replaced — but if the damage is widespread, a full keyboard replacement is usually the more cost-effective option.

All keys not working

If the entire keyboard stops working, it's likely a driver issue, a loose ribbon cable connection, or in rare cases, a motherboard problem. An external USB keyboard can confirm whether it's a software or hardware issue — if the external keyboard works, the internal keyboard hardware or its connection is the problem.

What does a keyboard replacement cost?

At Laptop Repairs Okehampton, most keyboard replacements cost £45–£75 including parts and labour. The exact cost depends on your laptop make and model. Darren will give you a fixed price before starting.